KNOW
WHAT YOU NEED, CREATE WHAT YOU WANT
Harden has a
professional and dedicated after-sales service team to provide responsible and
reliable service for customers
The services are mainly
divided into three parts: pre-sales discussion, manufacturing,
installation and commissioning, after-sales and maintenance.
Material: Provide running test on-site based on customer’s request.
Requirements: Confirm the processing need.
Turnkey solution: Proposal
design.
Cooperation:
Contract signed and project implementation.
Manufacturing: Communicate
and follow up production schedule.
Process tracking:
Solution engineer follows the project progress.
Installation: Technical
engineer provide professional installation service.
Commissioning:
Solution and technical engineers coordinate until the successful running of the
machines.
Harden has special
production coordination personnel and quality inspection personnel who are responsible
for the tracking of raw material assembly. Harden arranges technicians to the
customer site for installation and commissioning, as well as operation training
for customer staff. Harden will ensure that every machine works properly and
that the production line is complete and in good condition.
Quick response: Quickly respond the customer inquiries and provide a solution.
Guarantee: Perfect
after-sales service team provides customers with a comprehensive after-sales
service guarantee.
Maintenance: Various
service modes based on customer’s request, tailored maintenance mode to ensure
long service life.
Services: Provide regular
maintenance services, comprehensive support maintenance services, bear the cost
of the spare parts during the warranty period.
Harden has a
perfect after-sales service system, and the personnel accounts for 20% of the
total number of the company, providing strong technical support for all
projects.